About This Role
The Airline Service Manager oversees both ground and flight operations, ensuring efficient passenger services, aircraft handling, and catering operations. This role is ideal for someone with a strong background in aviation who can effectively manage staff and operations while maintaining excellent communication with customers and regulatory bodies.
Responsibilities
- Direct and coordinate airline and station activities
- Review reports on station activity to determine data needed for planning operations
- Arrange work schedules for optimum employee efficiency for both scheduled and non-scheduled flights
- Coordinate passenger reservations, ticketing, and commissary services to meet company and government policies
- Evaluate staff to establish training programs that promote efficiency
- Maintain communication with the TSA and Airport Authority regarding flight schedules and loads
- Train employees on multiple aircraft types and ensure compliance with training requirements
- Report operational information and issues to the Regional Manager of Airline Services
- Oversee Avflight Services screening and GSC program, including training new hires and maintaining records
- Ensure procedures are followed and maintain open communication with customers
- Perform other duties as assigned
Requirements
- Relative airline or aviation experience; previous supervisory experience preferred
- Excellent communication skills
- Ability to push/pull/lift 50 lbs for extended periods
- Ability to read and write English; bilingual skills a plus
- Ability to work efficiently under time constraints
- Availability for varied hours including swing and graveyard shifts, weekends, and holidays
- Must be 18 years or older
- High School diploma or GED equivalent
- Must pass background check, pre-employment drug test, and obtain security clearance
- Must have authorization to work in the U.S.
- Must have a valid Driver's license
- Willingness to work outside in all weather conditions and elevated noise levels
Benefits
- Opportunities for training and development
- Flexible scheduling options
- Employee discounts and perks
Important Details
- Work environment: Airport environment, both indoors and outdoors, with extreme temperature ranges
Application Process
- Submit your application with a resume detailing your relevant experience
- Prepare for an interview process that may include multiple steps
