Airline Production Supervisor

About This Role

This role involves leading and developing the retail business by ensuring excellent customer service for airline clients. The supervisor manages a team and oversees operational aspects of food production, quality, and customer satisfaction.

Responsibilities

• Serve as the point person for customers, the Newark operations team, and the retail team regarding all retail service-related issues
• Manage supervisors and managers within the department
• Control the food cost and department productivity
• Monitor food safety and quality
• Record daily issues on the Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g., delivery, product quality, retail customer complaints, customer questions, etc.)
• Follow up with appropriate personnel regarding resolutions to customer issues
• Coordinate timely responses to customers and the retail team
• Work closely with the production team to help ensure that key events and/or projects are executed properly
• Send out customer samples
• Handle special orders
• Support new product roll-outs on ingredients, process, label, implementation, and store roll-out
• Service accounts on special needs/issues (i.e., shorts, promos, etc.)
• Work with the Product Development Manager to ensure that production has necessary product specification information
• Weekly scheduling of hourly employees
• Train new hires on process
• Manage label database to ensure all labels are current and accurate
• Work with the local Food Safety and Quality Manager to ensure label compliance and HACCP requirements

Requirements

• College degree or equivalent knowledge
• Customer service oriented
• Must be able to work in a cold environment
• Strong communication skills (oral and written)
• Consistent follow-through needed
• Ability to meet deadlines
• Must be multi-tasking
• Computer skills (proficient in MS Word, Excel & Access)
• Energetic and enthusiastic

Nice to have:

• Culinary skills

Important Details

• Schedule: 24/7/365 work environment
• Travel: 0%

About the Company

Flying Food Group is focused on the retail business, providing services to airline customers.