About This Role
This role involves leading and developing the retail business by ensuring excellent customer service for airline clients. The supervisor manages a team and oversees operational aspects of food production, quality, and customer satisfaction.
Responsibilities
- Serve as the point person for customers, the Newark operations team, and the retail team regarding all retail service-related issues
- Manage supervisors and managers within the department
- Control the food cost and department productivity
- Monitor food safety and quality
- Record daily issues on the Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g., delivery, product quality, retail customer complaints, customer questions, etc.)
- Follow up with appropriate personnel regarding resolutions to customer issues
- Coordinate timely responses to customers and the retail team
- Work closely with the production team to help ensure that key events and/or projects are executed properly
- Send out customer samples
- Handle special orders
- Support new product roll-outs on ingredients, process, label, implementation, and store roll-out
- Service accounts on special needs/issues (i.e., shorts, promos, etc.)
- Work with the Product Development Manager to ensure that production has necessary product specification information
- Weekly scheduling of hourly employees
- Train new hires on process
- Manage label database to ensure all labels are current and accurate
- Work with the local Food Safety and Quality Manager to ensure label compliance and HACCP requirements
Requirements
- College degree or equivalent knowledge
- Customer service oriented
- Must be able to work in a cold environment
- Strong communication skills (oral and written)
- Consistent follow-through needed
- Ability to meet deadlines
- Must be multi-tasking
- Computer skills (proficient in MS Word, Excel & Access)
- Energetic and enthusiastic
Nice to have:
Important Details
- Schedule: 24/7/365 work environment
- Travel: 0%
About the Company
Flying Food Group is focused on the retail business, providing services to airline customers.