Airline Operation Officer

About This Role

Overseeing the day-to-day operations of airline ground traffic and ensuring aircraft are serviced safely, efficiently, and on schedule is the core responsibility of an Airlines Operation Officer. This role involves supervising ground activities and coordinating with various teams to maintain smooth operations.

Responsibilities

• Supervise airline ground operations, including aircraft turnaround activities
• Coordinate with ground handlers, baggage services, catering, fueling, aircraft cleaning, and maintenance teams
• Ensure on-time departures and arrivals by monitoring flight schedules
• Communicate with pilots, air traffic control (where applicable), airport authorities, and operations control centers
• Ensure compliance with aviation safety regulations, security procedures, and company policies
• Handle operational disruptions such as flight delays, cancellations, weather issues, or equipment failures
• Prepare operational reports and maintain accurate records
• Investigate incidents and implement corrective actions when necessary

Requirements

• Strong leadership and people management skills
• Excellent communication and coordination abilities
• Ability to work under pressure and make quick decisions
• Good problem-solving and organizational skills
• Knowledge of airline operations, airport procedures, and aviation safety regulations
• Computer proficiency with airline operational systems
• Fluency in Chinese — encompassing reading, writing, and verbal communication