Airline Logistics Coordinator

About This Role

The Airline Logistics Coordinator coordinates the movement of customers' cargo to its final destination within the company's network. This role serves as a key operational and customer-facing position, ensuring shipments move efficiently, accurately, and in compliance with airline requirements and service expectations.

Responsibilities

• Serve as a primary point of contact for customers regarding shipment status, routing, and delivery timelines
• Schedule pickup and delivery services to meet customer and airline requirements
• Monitor in-transit shipments to ensure on-time recovery, transfer, and delivery performance
• Assist reporting service performance metrics and operational trends
• Build and maintain positive working relationships with airline partners, customers, and internal operational teams
• Provide exceptional customer service in a fast-paced, time-sensitive logistics environment
• Proactively identify service risks and operational delays, escalating issues as needed to minimize service failures
• Prepare and distribute performance metrics and customer scorecards
• Support airline partnership activities by ensuring compliance with service-level agreements and operational requirements
• Collect, organize, and provide supporting documentation for billing, audits, and customer inquiries
• Collaborate with internal teams (operations, customer service, and billing) to ensure seamless shipment execution
• Ensure compliance with airline regulations, security requirements, and company policies
• Provide administrative support related to reporting and data entry
• Maintain a high standard of customer service while managing multiple shipments and priorities simultaneously
• All other duties as assigned to meet evolving business needs

Requirements

• High School Diploma or GED equivalent required; undergraduate coursework or degree in logistics, supply chain, or transportation preferred
• Previous experience in air freight, logistics, transportation, or customer service operations preferred
• Working knowledge of airline networks, air cargo processes, or freight coordination is a plus
• Experience using AS400 or similar transportation/operations systems required
• Strong organizational skills with the ability to manage multiple shipments and deadlines
• Clear written and verbal communication skills for customer and partner interactions
• Demonstrated discretion and confidentiality in handling and protecting sensitive information
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)