An Airline General Manager is responsible for ensuring the day-to-day station operations comply with company and federal policies. This role involves communicating airline business effectively, establishing goals, measuring performance, and developing staff. It suits a leader with integrity, professionalism, and excellent communication skills, dedicated to customer service.
Responsibilities
Establish and maintain safety compliance for aircraft, customers, facilities, and employee working environments
Address issues and provide corrective action as warranted
Ensure compliance with all federal directives and security requirements
Audit to ensure quality assurance
Ensure compliance for controlling station expenses/cost and maintain an effective cost control program
Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy, and fire departments
Coordinate airline vendor functions and act as the liaison for local contracts providing service to airlines (e.g., fueling, skycap, security, catering, cleaning, ground handling)
Evaluate performance and implement appropriate measures to review service provided to airlines
Ensure compliance of all station manuals and monitor for current revisions and availability
Ensure compliance of customer service, baggage handling, and departure dependability
Monitor and verify quality control
Establish effective and cost-efficient work schedules for all station employees
Participate in establishing interview, hiring, and workforce requirements
Coordinate and provide training, ensuring requirements are met for all employees (new hire, recurrent, supplemental, and local training issues)
Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations
Establish employee recognition programs for station achievements (e.g., safety, performance, and revenue collection programs)
Work to establish contract revenue and actively pursue opportunities to ensure station profitability
Perform all functions of a Station Agent
Other duties as assigned by Regional Manager
Requirements
Pass a ten (10) year background check and pre-employment drug test
Authorization to work in the U.S. as defined in the Immigration Act of 1986
Pleasant with others on the job and display a good-natured, cooperative attitude
Reliable, responsible, and dependable to fulfill obligations
Attention to detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Accept criticism and deal calmly and effectively with high-stress situations
Open to change (positive or negative) and considerable variety in the workplace
Willingness to take on responsibilities and challenges
Sensitive to others' needs and feelings and be understanding and helpful on the job
Develop one's ways of doing things abiding by TDA/Airline’s policies and procedures
Guide oneself with little or no supervision and depend on oneself to get things done
Persistence in the face of obstacles
Three years of supervisory/management experience in the airline industry
Receive initial/advanced CSA/GOA Services training required by the airline
High School Diploma or Equivalent
Thorough working knowledge of the types of aircraft used at the station
Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services, as well as general procedures for passenger processing and baggage transfers
Valid Driver’s License
Obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies
Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period
Possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training
Successfully pass a background investigation with fingerprint-based criminal records checks in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration
Pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees
Nice to have:
College degree
Physical Demands
Carry a 70-pound suitcase from the floor to 18 inches
Carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
Physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
Sufficient vision and ability to perform the essential safely functions of the position
Important Details
Schedule: variety of assigned shifts, including evenings and weekends
About the Company
Trego / Dugan Aviation has an Airline Ground Handling General Manager opportunity at the Indianapolis International Airport (IND).
