Airline General Manager

About This Role

An Airline General Manager is responsible for ensuring the day-to-day station operations comply with company and federal policies. This role involves communicating airline business effectively, establishing goals, measuring performance, and developing staff. It suits a leader with integrity, professionalism, and excellent communication skills, dedicated to customer service.

Responsibilities

• Establish and maintain safety compliance for aircraft, customers, facilities, and employee working environments
• Address issues and provide corrective action as warranted
• Ensure compliance with all federal directives and security requirements
• Audit to ensure quality assurance
• Ensure compliance for controlling station expenses/cost and maintain an effective cost control program
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy, and fire departments
• Coordinate airline vendor functions and act as the liaison for local contracts providing service to airlines (e.g., fueling, skycap, security, catering, cleaning, ground handling)
• Evaluate performance and implement appropriate measures to review service provided to airlines
• Ensure compliance of all station manuals and monitor for current revisions and availability
• Ensure compliance of customer service, baggage handling, and departure dependability
• Monitor and verify quality control
• Establish effective and cost-efficient work schedules for all station employees
• Participate in establishing interview, hiring, and workforce requirements
• Coordinate and provide training, ensuring requirements are met for all employees (new hire, recurrent, supplemental, and local training issues)
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations
• Establish employee recognition programs for station achievements (e.g., safety, performance, and revenue collection programs)
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability
• Perform all functions of a Station Agent
• Other duties as assigned by Regional Manager

Requirements

• Pass a ten (10) year background check and pre-employment drug test
• Authorization to work in the U.S. as defined in the Immigration Act of 1986
• Pleasant with others on the job and display a good-natured, cooperative attitude
• Reliable, responsible, and dependable to fulfill obligations
• Attention to detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations
• Accept criticism and deal calmly and effectively with high-stress situations
• Open to change (positive or negative) and considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Sensitive to others' needs and feelings and be understanding and helpful on the job
• Develop one's ways of doing things abiding by TDA/Airline’s policies and procedures
• Guide oneself with little or no supervision and depend on oneself to get things done
• Persistence in the face of obstacles
• Three years of supervisory/management experience in the airline industry
• Receive initial/advanced CSA/GOA Services training required by the airline
• High School Diploma or Equivalent
• Thorough working knowledge of the types of aircraft used at the station
• Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services, as well as general procedures for passenger processing and baggage transfers
• Valid Driver’s License
• Obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies
• Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period
• Possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training
• Successfully pass a background investigation with fingerprint-based criminal records checks in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration
• Pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees

Nice to have:

• College degree

Physical Demands

• Carry a 70-pound suitcase from the floor to 18 inches
• Carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet
• Physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time
• Sufficient vision and ability to perform the essential safely functions of the position

Important Details

• Schedule: variety of assigned shifts, including evenings and weekends

About the Company

Trego / Dugan Aviation has an Airline Ground Handling General Manager opportunity at the Indianapolis International Airport (IND).