Airline Baggage Supervisor

About This Role

Overseeing the baggage handling operation at an airport facility is the core of this supervisory role. The Baggage Supervisor ensures that all passengers receive assistance in a manner that exceeds expectations, maintaining a friendly and positive attitude while being attentive to individual needs. This hands-on position may also involve assisting with moving luggage at the check-in counter.

Responsibilities

• Oversee and supervise the baggage handling operation
• Ensure all passengers requiring assistance are helped in a manner that exceeds expectations
• Assist with moving luggage at the check-in counter
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
• Communicate effectively and clearly
• Ask each passenger the safety and security questions
• Complete any necessary incident reports
• Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• At least one year of supervisory experience
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Ability to use hands and fingers and to communicate with customers and fellow employees
• Ability to sit; reach with hands and arms; stand; walk
• Ability to climb, balance, stoop, kneel, and crouch
• Ability to twist, turn, stretch, and bend on a frequent basis
• Ability to move in a relatively quick manner
• Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus

Nice to have:

• Airline experience

Important Details

• Appearance Guidelines: Employees are expected at all times to present a professional business-like image. Dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company’s business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted. No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management. Clean and well-maintained approved uniforms must be worn on shift. Additional requirements as specified by management.