About This Role
Overseeing the baggage handling operation at an airport facility is the core of this supervisory role. The Baggage Supervisor ensures that all passengers receive assistance in a manner that exceeds expectations, maintaining a friendly and positive attitude while being attentive to individual needs. This hands-on position may also involve assisting with moving luggage at the check-in counter.
Responsibilities
- Oversee and supervise the baggage handling operation
- Ensure all passengers requiring assistance are helped in a manner that exceeds expectations
- Assist with moving luggage at the check-in counter
- Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
- Communicate effectively and clearly
- Ask each passenger the safety and security questions
- Complete any necessary incident reports
- Maintain professional working relationships with fellow employees, managers, airline employees, and airport authorities
- Exceed customer service standards
- Carry out other duties as assigned
Requirements
- Must be at least 18 years of age
- Be authorized to work in the United States
- Must be able to clear a background and drug screen
- At least one year of supervisory experience
- Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
- Complete all required training including airport compliance
- Able to obtain an airport badge
- Ability to use hands and fingers and to communicate with customers and fellow employees
- Ability to sit; reach with hands and arms; stand; walk
- Ability to climb, balance, stoop, kneel, and crouch
- Ability to twist, turn, stretch, and bend on a frequent basis
- Ability to move in a relatively quick manner
- Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus
Nice to have:
Important Details
- Appearance Guidelines: Employees are expected at all times to present a professional business-like image. Dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the Company’s business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted. No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management. Clean and well-maintained approved uniforms must be worn on shift. Additional requirements as specified by management.
About the Company
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, the company combines innovative technology with a customer-first mindset to transform the travel experience, streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, Bags is reimagining how people move through their journeys, saving time, reducing hassle, and ensuring every step feels effortless and efficient.
