Airline Assistant

About This Role

Supporting airline operations is the core of this assistant role, which covers both passenger and cargo services. It suits a customer-focused individual who can manage diverse tasks from gate duties to cargo documentation, ensuring smooth and safe airline operations.

Responsibilities

• Manage guest departure and arrival gate duties to ensure on-time flights and passenger safety
• Coordinate boarding and departure processes efficiently with airline and airport teams
• Prepare and submit closing reports after flight arrivals and departures
• Handle baggage services and related reporting accurately
• Address passenger feedback and complaints, coordinating with support teams to resolve issues promptly
• Respond to passenger email and phone enquiries professionally
• Respond to airport traffic operations, provide basic ticketing, reservations, and airline website information to passengers
• Deliver customer service that ensures passenger satisfaction with airline products and services
• Support additional tasks as assigned by the Department Manager
• Support cargo reservations and bookings, processing cargo acceptance, documentation, and release per airline and regulatory standards
• Respond to cargo agent email and phone enquiries promptly and accurately
• Maintain accurate cargo records and ensure compliance with safety and security procedures
• Ensure required inbound and outbound shipment documents are uplifted on flights
• Prepare aircraft load planning and weight & balance calculations to prevent oversize shipments
• Coordinate cargo service activities among sales, operations, and ground handling teams to ensure efficient shipment handling
• Build and maintain strong relationships with freight forwarders and logistics clients
• Assist with other duties as assigned by the Department Manager

Requirements

• Diploma or equivalent qualification
• Ability to work shifts, weekends, and public holidays
• Strong communication and interpersonal skills
• Customer-oriented attitude with a positive and professional demeanor
• Willingness to wear company uniform when assigned to front-line duties

About the Company

China Southern Airlines Company Limited is a leading state-owned airline headquartered in Guangzhou. It operates extensive domestic and international routes with a modern fleet and is known for safety, customer service, and innovation. The airline features a blue vertical tail fin adorned with a vibrant red kapok flower logo.