Airline Account Manager International Airline

About This Role

Leading the operational and administrative processes for an international airline, this role coordinates with the airline client/station manager to ensure high quality standards are met. It suits a professional with strong leadership and organizational skills, focused on customer and client satisfaction.

Responsibilities

• Provide hands-on supervision of staff and delegate workload
• Provide direct customer relations support
• Ensure that the account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs and groom potential leaders
• Ensure cross-training and provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion, and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Requirements

• Proven leadership abilities and organizational skills
• Excellent interpersonal, coaching, and counseling skills
• Understand that staff development is a leader’s responsibility
• Self-driven focus on customer and client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• 5 years of airline experience preferred
• Minimum 4 years of airline supervisor experience preferred
• Flexible and able to promote positive attitudes from subordinates
• Computer software (Word & Excel), typing, and ticketing experience
• Able to work varied hours
• Previous airline experience
• At least 18 years old, with a High School Diploma or G.E.D.
• English required
• Basic math skills: adding, subtracting, division, and multiplying
• Computer literate
• Able to stand, bend, squat, reach, grasp, and pick up items
• Occasional lifting of 23 kg; 32 kg with assistance
• Reading and comprehension of reference materials, instructions, policies, and procedures
• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule and availability
• Background check and fingerprinting required