About This Role
This in-person position is responsible for dispatching flight students in aircraft at the TWU Flight Center, located at Denton Enterprise Airport. The core of the role involves the complete, accurate, and timely scheduling and dispatching of flight students, simulators, and aircraft to ensure efficient execution of the flight schedule. The dispatcher will also assist the Flight Coordinator in training additional student workers in a dispatch position.
Responsibilities
- Conduct opening and closing shift procedures for TWU Flight Center
- Assist with on-the-job training of additional student workers
- Assist with managing and creating dispatch schedules
- Accurately log and amend flight reservations for flight students
- Check required pre-flight documentation
- Coordinate and track simulator usage
- Greet all students in a professional manner
- Answer dispatch phones
- Provide confidential communications to each student with flight account balances, as needed
- Notify appropriate leadership and maintain accurate data entries in the event of an aircraft emergency
- Prioritize dispatch duties in a manner that promotes smooth aircraft handovers while ensuring all required documents have been properly filed
- Be able to pass security background and airport clearance checks
- Serve as backup shuttle driver from Denton Municipal Airport to TWU Denton campus as needed
- Perform other duties as requested
Requirements
- High school diploma or equivalent required
- Some college course work preferred
- Two or more years of experience, preferably in a service-related industry
- Any experience in aviation operations, particularly flight, is a plus
- Basic understanding of the Doswell Aeronautical Sciences pilot licensing types and lesson requires preferred
- Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position
- Ability to work evenings and some Saturdays
- Own transportation to and from work location at Denton Enterprise Airport
- Complete an online driver
- Skilled at keeping detailed records
- Skill in organization, prioritization, and time management
- Ability to maintain a high level of attention to detail and accuracy
- Ability to prioritize and be proactive
- Ability to work with common record keeping software applications, MS Excel, Google Drive, etc.
- Ability to communicate with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to multi-task
