About This Role
This role is for an Air Operations Specialist responsible for managing job files and creating customer invoices. It suits a customer-centric individual with solid business knowledge and a proactive approach to work.
Responsibilities
- Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPIs)
- Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors
- Take responsibility for handling daily FinOps tasks in line with process IOPs and ensure consistent service quality at all times
- Possess solid business knowledge and process understanding to deliver value-added effective business solutions for customers
- Comprehend business criticality and prioritize tasks efficiently to ensure high customer satisfaction
- Strictly adhere to process requirements, Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations
- Proactively identify process deviations from IOPs and timely report relevant issues to customers and reporting supervisors
- Respond to all customer enquiries in a timely and accurate manner, and escalate obstacles and difficulties in accordance with SOPs and IOPs requirements
- Maintain efficient and proactive communication by regularly participating in client conference calls to ensure smooth and seamless process flow
Requirements
- Bachelor’s degree from a university or business school
- Excellent verbal and written English proficiency
- Proficient in MS Office software, including Word and Excel
- Possess good communication and interpersonal skills, capable of establishing stable and positive working relationships
- Result-oriented: proactive in pursuing work outcomes and success, able to sense work urgency, push issues to closure, and persist in overcoming difficulties and resistance
- Strong team player with a collective "We first" work mindset
- Solid stakeholder management capabilities and relevant working experience
- Flexible and adaptable to business requirement changes
- 1-3 years of working experience in the customer service industry
Nice to have:
- Diploma in Supply Chain Management / Logistics
Benefits
- Exciting career opportunity in an international, challenging business setting
- Focus on creating valuable relations with current and new customers
- Work with highly professional teams in an environment where you will be valued, recognized and well rewarded
- Work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other
