About the role
AIOps Support Engineer
We are looking for an experienced AIOps Support Engineer to provide operational support and administration for enterprise AI platforms.
The ideal candidate should have hands-on experience supporting AI tools such as Azure AI Foundry, Claude, Gemini, and GitHub, along with strong knowledge of Azure Infrastructure and production support.
Key Responsibilities:
- Provide day-to-day administration and operational support for enterprise AI platforms including Azure AI Foundry, Claude, and Gemini.
- Monitor platform health, logs, incidents, and performance to ensure high availability.
- Manage GitHub repositories, user access, permissions, and support CI/CD-related issues.
- Handle user onboarding, Single Sign-On (SSO), identity and access management, and governance activities.
- Troubleshoot platform, application, and API integration issues across AI environments.
- Perform log analysis, incident investigation, and root cause analysis using Azure Log Analytics.
- Support Azure infrastructure components and ensure platform stability, security, and compliance.
- Collaborate with infrastructure, DevOps, and application teams to resolve technical issues and improve operational efficiency.
- Create and maintain technical documentation, operational procedures, and knowledge base articles.
- Participate in production support, incident management, and on-call activities as required.
Required Skills:
- Hands-on experience with Azure AI Foundry
- Experience supporting Claude AI and Gemini AI
- Strong knowledge of Microsoft Azure Infrastructure
- GitHub administration and repository management
- CI/CD support and troubleshooting
- Azure Log Analytics
- API troubleshooting and integration support
- Identity & Access Management (IAM)
- Single Sign-On (SSO)
- Incident Management & Production Support
- Monitoring and Platform Administration
- Strong troubleshooting and analytical skills
Preferred Skills:
- Experience with Azure Monitor and Azure Active Directory (Azure AD)
- Knowledge of DevOps practices and automation
- Experience supporting enterprise AI platforms in production environments
- Excellent communication and problem-solving skills
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