AICC Telecommunicator

About This Role

This role involves dispatching various airport personnel, including police, fire, and maintenance, based on service requests and available resources. The Telecommunicator operates a range of communication systems and monitors security, ensuring smooth airport operations and public safety. The position primarily operates in an office environment and requires a candidate who can manage multiple tasks efficiently.

Responsibilities

• Dispatch Airport Police, fire, security, maintenance, transportation, operations, and parking personnel according to service requests
• Operate radio, telephone, computer terminals, multi-data terminals, and paging systems
• Operate fire and security systems and monitor CCTV cameras throughout the Airport
• Conduct periodic checks on security checkpoint alarms and maintain logs in accordance with FAA regulations
• Perform registration checks on vehicle license plates, driver's licenses, and warrants through the computer-aided dispatch system
• Generate San Antonio Police Department (SAPD) case numbers for specific cases and log all pertinent information
• Maintain logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call-back numbers, and incidents recorded on DVR discs or thumb drives
• Provide information to the general public and tourists visiting the San Antonio International Airport
• Maintain and provide flight status information on canceled or delayed flights
• Maintain current knowledge of facilities, buildings, and airfield on San Antonio property
• Perform necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents, and severe weather warnings)
• Record pertinent events on DVRs
• Perform related duties and fulfill responsibilities as required

Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency)
• Two years of experience in public contact either in person or by telephone
• Pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
• Meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators
• Pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment
• Maintain federally mandated security clearance required to work at an airport at all times

Nice to have:

• Type 35 wpm
• Customer service experience
• Ability to multi-task
• Excellent memory retention
• Strong verbal and written communication skills

Important Details

• Work hours: 9:00 a.m. - 7:00 p.m., Tuesday - Friday, for the first 9 weeks of training
• Work schedule: One of three shifts covering a 24-hour operation, based on departmental needs (A Shift: 6:00 a.m. - 2:00 p.m.; B Shift: 2:00 p.m. - 10:00 p.m.; C Shift: 10:00 p.m. - 6:00 a.m.)

Application Process

• Applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience to meet minimum requirements
• One year of full-time experience is defined as 30 or more hours worked per week for 12 months
• One year of higher education is defined as 30 credit hours completed at an accredited college or university
• Applicants selected for employment must receive satisfactory results from pre-employment drug testing and background checks
• If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted
• Information regarding employment history as it relates to the qualifications of the position will be needed for employment verification
• Applicants claiming military service to meet the experience requirement may attach a DD214 to the application
• If selected, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing

Criminal Justice Information Systems (CJIS) Requirements

• Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

About the Company

The City of San Antonio is the employer for this position.