About the role
- About Our Client:
This organization serves the US federal government by applying technology and expertise to support agencies in defense, national security, public safety, civilian, and military health sectors. With a workforce exceeding 13,000, it focuses on leveraging technology to enhance national strength, safety, and the quality of life for citizens.
- About the Opportunity:
The AI Tool Support Engineer role supports an AI-powered coding assistant designed to improve developer coding efficiency and accuracy using Large Language Models. This position involves enabling model services, managing access policies, supporting vendor platforms, and providing tier 1 and tier 2 helpdesk assistance. The role is crucial for maintaining the functionality and security of AI tools that aid government technology teams.
- Responsibilities:
• Enable model services and configure IAM policies
• Support vendor platforms related to the AI coding assistant
• Provide tier 1 and tier 2 helpdesk support through IT Helpdesk
• Deliver specialized application services including change management and architecture support
- Requirements:
• Experience with customer support and service practices
• Proficiency with helpdesk ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
• Knowledge of tier 1 and tier 2 support procedures and escalation processes
• Familiarity with customer service best practices and SLA management
• Skills in issue tracking, documentation, and problem resolution
• Competence in technical writing and using content management systems like SharePoint, Confluence, or WordPress
• Understanding of AI code generation tools, developer tools, IDEs, and related troubleshooting
- Pay Range and Compensation Package:
• The pay range for this position in specified states and cities is $64,000 to $124,200 USD
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at TalentHop was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.