AI Support Specialist - Remote

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DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Position Overview
Our client is seeking an AI Support Specialist to help support the rollout, adoption, and operational management of enterprise AI tools across the organization. This individual will serve as a subject matter expert and trusted advisor, helping end users and stakeholders understand, configure, and effectively leverage emerging AI technologies.

This role is ideal for someone with a strong Azure and enterprise technology background who is passionate about AI enablement, user support, and technology adoption. While deep AI development expertise is not required, candidates should have hands-on experience supporting, configuring, and implementing AI-powered solutions in enterprise environments.

Key Responsibilities

• Support internal users utilizing enterprise AI platforms and tools.
• Assist with the setup, configuration, and ongoing administration of AI technologies.
• Educate business stakeholders on AI capabilities, use cases, governance, and implementation best practices.
• Serve as a technical resource during AI pilot programs and adoption initiatives.
• Provide support for multiple AI platforms currently being evaluated and deployed across the organization.
• Collaborate with IT, business leaders, and end users to identify opportunities for AI-enabled process improvements.
• Help evaluate and support integrations with enterprise knowledge management and workflow platforms.
• Troubleshoot user issues and provide guidance on AI tool utilization.
• Document processes, best practices, and support procedures.

Current AI Technologies in Use
The organization is currently piloting and evaluating several AI platforms, including:

• Google Gemini
• ChatGPT Gov / ChatGPT Enterprise
• Microsoft 365 Copilot
• Legion

The long-term strategy is to support a variety of AI tools across the enterprise rather than a single platform.

Required Qualifications

• Experience supporting AI-enabled technologies or generative AI platforms.
• Experience with Microsoft Copilot, ChatGPT Enterprise, Gemini, or similar AI tools.
• 3+ years of experience in technical support, systems administration, cloud technologies, or related IT roles.
• Strong experience with Microsoft Azure, Kubernetes and Docker.
• Experience supporting enterprise software platforms and end users.
• Ability to explain technical concepts to both technical and non-technical stakeholders.
• Experience configuring and supporting cloud-based applications and services.
• Strong communication and presentation skills.

Preferred Qualifications

• Experience with ServiceNow.
• Experience supporting enterprise knowledge management solutions.
• Experience creating, configuring, or supporting AI agents and chatbots.
• Exposure to AI governance, adoption, or change management initiatives.

Nice-to-Have Skills

• ServiceNow Agent capabilities.
• AI chatbot creation and administration.
• Enterprise AI adoption programs.
• Knowledge management systems.
• AI training and stakeholder enablement.

What Success Looks Like
The ideal candidate will bring a blend of technical expertise and business-facing communication skills, helping the client successfully deploy, support, and scale AI technologies across the organization. This person will become a trusted resource for both end users and leadership as AI capabilities continue to evolve.

Interview Process:
2 Levels of 'video discussions' with the leadership

About us:
DivIHN, the "IT Asset Performance Services" organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.