About the role
**Job Title:**
Gen AI Engineer – Microsoft Copilot Studio (4–6 Years Experience)
**Key Qualifications:**
- Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
- 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
- Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
- Python & AI / Microsoft Copilot certifications are a strong advantage
**Responsibilities:**
-
Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
-
Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
-
Build a thorough understanding of client business processes to identify and define AI opportunities
-
Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
-
Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
-
Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
-
Prioritize AI use cases using a data-driven and impact-based approach
-
Design and build Gen AI solutions tailored to client requirements
-
Integrate copilots with enterprise data and workflows
-
Work closely with Zensar’s SGO team to align outcomes and delivery
-
Monitor, evaluate, and fine-tune AI models for performance and accuracy
-
Stay updated with emerging Gen AI and Copilot capabilities
-
Recommend upgrades, enhancements, and new AI solutions as needed
**Additional Information:**
- Candidates should have the flexibility to support US Easter time zone as required.
**Responsibilities:**
-
Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
-
Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
-
Build a thorough understanding of client business processes to identify and define AI opportunities
-
Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
-
Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
-
Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
-
Prioritize AI use cases using a data-driven and impact-based approach
-
Design and build Gen AI solutions tailored to client requirements
-
Integrate copilots with enterprise data and workflows
-
Work closely with Zensar’s SGO team to align outcomes and delivery
-
Monitor, evaluate, and fine-tune AI models for performance and accuracy
-
Stay updated with emerging Gen AI and Copilot capabilities
-
Recommend upgrades, enhancements, and new AI solutions as needed
**Key Qualifications:**
- Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
- 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions
- Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred)
- Python & AI / Microsoft Copilot certifications are a strong advantage
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