About the role
Overview:
Our client is seeking a dependable and detail-oriented Patient Intake Specialist to support the admissions process for both inpatient and outpatient care. This role is critical to the patient experience, requiring a blend of administrative precision and compassionate communication. The successful candidate will be the first point of contact for many patients and will handle a variety of clerical and registration responsibilities that support hospital operations and compliance with healthcare standards.
Key Responsibilities:
- Accurately gather patient information including demographics, insurance details, and required documentation during the registration and admissions process
- Review and confirm completeness of physicians’ orders, legal consent forms, and insurance authorizations
- Discuss financial obligations with patients, including co-pays, deductibles, and out-of-pocket costs; clearly communicate payment expectations and options
- Enter and update data across multiple hospital information systems and ensure proper documentation of all incomplete or pending information
- Obtain necessary pre-certifications or referrals and follow through with billing or compliance procedures such as ABNs (Advance Beneficiary Notices) when applicable
- Provide guidance and support to patients and their families regarding the admissions process and insurance-related questions
- Maintain high-quality customer service standards and promptly escalate unresolved issues to supervisors
- Respond to incoming calls using scripted responses and provide general assistance or direct inquiries appropriately
- Adhere strictly to hospital safety, privacy, and compliance policies and protocols
- Complete all shift responsibilities accurately and within required timeframes
Minimum Requirements:
- High school diploma or equivalent
- At least one year of experience in a medical front desk, admissions, or high-volume customer service environment, ideally within healthcare
Preferred Qualifications:
- Previous experience in hospital registration or patient access services
- Working knowledge of healthcare terminology and insurance procedures
- Proficiency in typing (minimum 35 words per minute)
- Familiarity with Medicare compliance and related documentation
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at SoTalent was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.