Admissions Coordinator

About This Role

This role involves overseeing the pre-admission and admission processes, ensuring all necessary activities are completed for new admissions. The Admissions Coordinator is responsible for following referral processes and acceptance guidelines to improve occupancy and revenue, while also representing the community at external events. The position suits someone who can manage sales processes and work with an interdisciplinary care team.

Responsibilities

• Drive community occupancy to achieve and exceed goals
• Manage sales/admission process by assisting prospective residents, their family members, referral sources, and/or advisors in the decision-making process
• Respond promptly to every phone call, electronic referral, or walk-in inquiry from all referral sources
• Conduct visits for patients and families utilizing Brookdale’s selling techniques and tools
• Utilize established sales processes and systems (including referral portals, PacIQ, and PCC CRM/Document Manager) to perform job duties
• Track all inquiries and referrals via company-approved systems and keep information updated for tracking/trending referrals, conversion ratios, and reasons for non-admittance
• Utilize Green, Yellow, and Red acceptance criteria
• Keep Interdisciplinary Care Team and key associates updated on the status of all prospective admissions
• Articulate incoming admissions during stand up, their care needs, any equipment needs, and personal connections
• Update team on estimated time of arrival
• Ensure all rooms are prepared for admissions with appropriate setup, working equipment, and overall cleanliness
• Work with Healthcare Liaison and monitor conversion ratios by payer
• Analyze data to prepare weekly and monthly reports for community meetings
• Provide frequent performance information to management
• Maintain working knowledge of payer sources and insurances and utilize them effectively to maximize revenue and expedite admissions
• Complete business develop sales calls as assigned and participate in external events
• Develop and maintain relationships with and generate leads through residents, family, and professional referral sources on a daily/weekly basis
• Provide and conduct visits about skilled services, programs and outcomes, market advantages, availability, and other relevant information to meet the needs of prospective referral sources and community groups
• Effectively manage skilled bed availability
• Establish positive customer service experience from initial point of contact through admission and transition to care team

Requirements

• High School Education or Equivalent
• Minimum of two to five years of experience in a health care environment working with seniors, preferably skilled nursing