Admissions Advisor (4976C) #87881

Admissions Advisor (4976C) #87881 About Berkeley

At the University of California, Berkeley , we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth . We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

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Departmental Overview

Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley, and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community.

SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting, UC, and potential Cal students, parents, faculty, academic units, international business partners, and central campus service providers to engage in campus activities. The department provides more than 2,000 summer courses, fall freshmen programs, study abroad experiences, global internships, and year-round programs or courses, lectures, special events, and interest circles for older adults.

Position Summary

The Admissions Advisor assists students in selecting the right program from diverse options and cultivates exceptional candidates from initial inquiry through application submission or initial registration. This position reviews student applications and recommends admission decisions for the unit's academic programs.

Application Review Date

The First Review Date for this job is August 17, 2026. For full consideration, please apply by the first review date.

Responsibilities

Exercises professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines.

Responds to inquiries from prospective students and provides substantive information on admissions requirements, programs and curricula for our unit's programs, including our visiting international student programs; advises on entrance requirements, application procedures, financial aid availability, housing alternatives, etc; advises/guides prospective students through decision-making and application processes through phone, email, web, social media, in-person and group interactions; Uses professional knowledge and perspective to relate to prospective students to establish professional rapport and add to the student experience.

Maintains an active caseload of prospective students, agents, partners, and other stakeholders and tracks activity via a variety of channels, including, but not limited to, Salesforce, Slate, Zendesk, Google Workspace, etc. Serves as liaison between students, parents, and programs and pro actively supports communications with others participating in the recruitment, admissions, and student services process and refers prospective students to other parties as necessary; works with supervisor to develop communication and outreach strategy, as well maintain the prospective student web page and information; is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution. Evaluates services to determine the impact of recruitment and admissions activities with the development of new and refined strategies for maximizing outreach and follow-up.

Performs recruitment activities, including writing or editing materials, and representing the school/college/department at admissions events and other forums. Under direction and guidance, implements aspects of events to enhance recruitment and yield. Maintains an up-to-date database of prospective students, macros, and Zendesk articles; collects data to determine their needs; and manages and tracks them through the pipeline. Pull data reports to help the supervisor assess recruitment progress, adjust communication strategies, application progress, and forecast yield.

Consults with experienced-level staff or faculty when reviewing more complex applications.

Provides support for recruitment travel at all levels of preparation as needed, including packing and transporting collateral; assists with related activities such as preserving student leads and maintaining contact; collects travel expenses; and inputs relevant information into Salesforce and other data resources.

Required Qualifications

Knowledge and experience working with a diverse student population, ranging from high school students to mid-career professionals and life-long learners.

Ability to interpret program policies and procedures to prospective applicants and the public.

Ability to maintain cooperative relationships with schools, universities, community organizations, and other institutions.

Ability to communicate effectively orally and in writing.

Desire to help students achieve their academic, professional, and personal goals.

Ability to screen and evaluate a program's overall fit for a student's goals.

Ability to evaluate the effectiveness of communication models and recommend alternatives or refinements.

Ability to conduct trainings and provide guidance to students, in-person, via web, over the phone, and in writing.

Preferred Qualifications

Working knowledge of recruitment and student services for pre-collegiate, international students, and adult learners.

Customer service or advising experience in an educational environment entailing one-on-one interaction.

Working knowledge of developing recruitment strategies.

Working knowledge of customer relationship management (Salesforce) and application systems (Slate), or comparable systems.

Education / Training

Bachelor's degree in a related area and/or equivalent experience/training

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $30.78-$41.84.

This is a non-exempt, bi-weekly paid position.

This is a full-time (40 hours/week) Career position eligible for UC benefits.