An Admission and Social Service Coordinator directs and supervises the social service program, evaluates the social needs of each admitted resident, and formulates a written plan of care. This role involves coordinating resident admissions and discharge planning, and referring residents and their families to appropriate community resources.
Responsibilities
Interview residents and families and complete necessary forms
Identify and evaluate personal, emotional, and environmental concerns that might prevent or limit a resident's full use of medical, nursing, and restorative care
Formulate a written plan of care for residents
Record continuing progress notes on residents' social needs and their response to social services
Assemble and maintain information on community resources and help other staff to access them
Give assistance or help in locating and arranging for services of other professionals or agencies as needed
Participate regularly in care plans with nurses and other staff to assist in better understanding residents and their families
Keep a record of contacts with the family and assess resident responses
Counsel new residents and their families to inform them of services, utilizing resident's rights and responsibilities
Provide direct services to residents, utilizing available resources directed toward helping them solve problems associated with illness, disability, and the aging process
Complete social histories after interviewing residents, relatives, friends, and other significant individuals concerned with the resident's illness
Maintain social work progress notes by recording significant contact made while performing the service
Assist in coordination of discharge planning for residents
Provide direct services to residents' families and/or persons concerned with their welfare
Develop meaningful, ongoing relationships with relatives, friends, legal guardians, and other significant individuals who will contribute to the resident's successful adjustment to the facility
Assist in collaborating with other facility disciplines in developing comprehensive care programs
Utilize re-motivation techniques which encourage residents to take interest in their surroundings
Cooperate with therapists in setting up individual programs
Develop and maintain a working relationship with public and private health and welfare agencies (e.g., public social services, home health agencies, community hospitals, and community mental health clinics)
Facilitate resident/family meetings for care planning
Conduct Family Council meetings
Attend Interdisciplinary Team meetings
Assess and monitor resident behaviors and interventions
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Participate in Psychotropic Drug meetings
Promote residents' rights; assist residents to make informed decisions; treat residents with dignity and respect
Report suspected abuse or neglect; support independent expression, choice, and decision-making
Demonstrate willingness to communicate and discuss potential areas of risk with appropriate manager; generate new ideas for change; evaluate and recognize priorities, select effective team members, challenge others to learn, keep current and integrate new information
Communicate and model organization values, foster high performance, recognize need for and provide adequate resources
Apply Continuous Quality Improvement principles, tools, and techniques; assist in data collections; identify processes for improvement in daily work; educate new staff in team process
Demonstrate understanding of fire and emergency procedures; participate in fire and disaster drills; maintain emergency supplies and equipment
Demonstrate understanding of safety and security procedures; apply safety and security precautions; demonstrate understanding of hazardous materials plan; demonstrate proper use of equipment
Apply hand washing principles during daily work; demonstrate understanding of isolation precautions; comply with the employee health program
Demonstrate understanding of the process for identifying and handling infectious waste; maintain personal hygiene; comply with OSHA standards in the workplace; and demonstrate understanding of cross-contamination
Enter or record data; promote confidentiality of resident information; log onto the system using own password; log off the system when leaving the workstation
Report suspected violation of security/confidentiality issues; review data and identify trends
Demonstrate active listening techniques; gain support through effective relationships; treat others with dignity and respect; seek feedback
Set clear standards for performance; evaluate job performance and provide effective feedback; establish systems to measure effectiveness, efficiency and service; create and maintain reporting mechanisms
Attend in-service and education programs; attend continuing education required for maintenance of professional certification or licensure
Requirements
Graduate of a college or university in healthcare or long-term care or have an equivalent combination of education and experience
Strong oral and written communication skills
Ability to effectively present information and respond to questions from groups and/or individuals such as managers, clients, customers, and the public
Ability to work with mathematical concepts such as statistical process control tools, and budgets
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Literate; emotional maturity; integrity; poise, dignity sufficient to permit full performance of the duties of the position
Ability to define and solve problems, collects data, establish facts, and draw valid conclusions
Genuine interest in the elderly, patience and tact
Good listening traits
Knowledge of regulatory standards and compliance requirements
Freedom from illegal use of drugs
Freedom from use and effects of drugs and alcohol in the workplace
Knowledge of special needs and limitations of the elderly
Ability to recognize and identify situations in which problems are such that referral is indicated
Sufficient understanding and self-discipline to relate sensitively to the patient's needs and feelings
Interested in learning and advancement
Ability to work congenially with others
Physical ability to stand and walk frequently; occasionally sit; use fingers, hand and arms to hold, handle, reach or feel; and talk or hear
Ability to perform extensive writing or computer typing
Ability to perform occasional physical effort with light to medium objects
Specific vision abilities required include close vision, distance vision and peripheral vision
Important Details
Supervisory responsibilities: Supervises Admissions & Social Service Assistant and any other individuals assisting in the area of Social Services
About the Company
The company's Admissions & Social Services department directs and supervises social service programs.
