About This Role
Working as a receptionist and administrator, you will join a busy practice team, providing high levels of customer service and supporting patients in accessing the practice's services. This role suits an organised, adaptable, and friendly individual, ideally with experience in NHS General Practice and familiarity with EMIS Web.
Responsibilities
- Assist and support patients efficiently and courteously in accessing practice services
- Provide reception service that meets patient needs
- Deal with patients face to face for front-line reception duties
- Handle general enquiries and explain practice procedures
- Manage online consultation forms
- Deal with telephone calls from patients, repeat prescriptions, and other queries
- Book interpreters, transport, and similar services
- Maintain the appointments system, arranging appointments as per practice procedure
- Deal with home visit requests
- Maintain the system for issuing prescriptions, organising them as per practice procedure
- Assist and support clinical staff in the efficient running of clinics and surgeries
- Provide clerical support within the Practice
- Maintain patient records and data sets, ensuring patient data and records are kept up to date (manually and on the computer)
- Enter patient data onto the practice computer system (computerised and manual)
- Liaise with hospitals and other agencies
- Adhere to the code of confidentiality at all times
- Adhere to practice protocols and procedures
- Liaise with clinical and non-clinical staff
- Deal with orders, supplies, and deliveries
- Undertake training as specified by the Practice Manager
Requirements
- GCSE grade A to C in English and Maths
- Excellent communication skills with a clear and polite telephone manner
- Work in a polite, confidential, and discreet manner, respecting patients at all times
- Experience of working with the general public, being sensitive and empathic in distressing situations
- Confident to work as part of a team and able to think on your feet independently
- Strong IT and administration skills
Nice to have:
- Experience of working in an NHS General Practice
- Experience and proven ability to learn and use new IT systems
Benefits
- Exceptional work environment in a dynamic and supportive setting
- Purpose-built premises providing a comfortable and efficient workspace
- Excellent transport links
- Ample on-site parking
- Commitment to professional development and continuous learning as a long-established PMS training practice
- Friendly and supportive environment for staff
Important Details
- Schedule: full-time, working between 8am - 6:45pm, based on rota needs; flexibility is essential to cover the rota
About the Company
Grove Medical Centre is a long-established PMS training practice situated in the vibrant Lewisham Borough. It provides outstanding patient care to over 12,500 individuals and is committed to innovation and excellence in healthcare.