Administrator (Healthcare)

About This Role

This administrative role at International SOS provides vital support to patients and healthcare providers within the TRICARE team. The administrator will manage clinical relationships in the German region, offering essential education and resolving claims or billing issues, ensuring high standards of service and support for patients.

Responsibilities

• Serve as the primary point of contact and educator for German Providers, delivering efficient claims and customer service
• Respond to inquiries and complaints from providers, ensuring they are equipped with all relevant information
• Guide users on the claims submission process, ensuring timely and accurate payment processing
• Establish and maintain strong relationships with internal and external customers and suppliers, ensuring seamless service delivery
• Collaborate with the Medical Department to identify and report any suspected fraudulent activities
• Participate in staff meetings and educational offerings, staying informed about issues that may impact service delivery

Requirements

• Must be able to speak both English and German
• Background in a customer service environment, with a focus on providing exceptional service
• Meticulous attention to detail to ensure accuracy in claims processing and record-keeping
• Proficiency in analyzing numerical and verbal data, making rational judgments, and producing workable solutions
• Focus on delivering results and meeting customer expectations with high standards for quality and productivity
• Experience in a customer service or transactional environment, particularly in a customer-centric role

Benefits

• 1 Month discretionary bonus
• Comprehensive Benefits Package: Private Pension, Private Medical insurance, Life Assurance and more
• Warm, supportive and open company culture
• Structured career development track, with opportunities for progression and advancement
• An opportunity to thrive in a global environment
• Hybrid working
• Birthday holiday and option to purchase additional Leave
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

About the Company

International SOS is the world’s leading medical and security services company, with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program, providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. International SOS has been recognized as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2026 and 2025.