Administrative Supervisor

About This Role

This administrative supervisor position provides efficient and effective administration to the ASC Arts-Ferrier in the Faculty of Arts, supporting teaching, research, and administration in the French Language Centre. The role involves supervising the Student Affairs Coordinator and ensuring coherence with the University's mission and culture.

Responsibilities

• Organize activities to support the daily operations of the French Language Centre, ensuring administrative functions are carried out in accordance with established goals and objectives
• Receive and resolve complex student cases escalated from the Student Affairs Coordinator
• Recommend process improvements to prevent or minimize recurring problems
• Provide high-level customer service on matters relating to the French Language Centre, including handling complaints and resolving issues within the scope of responsibility
• Liaise with other units, including GPS, Enrolment Services, Student Accounts, School of Continuing Studies, and foster good relationships with those colleagues and units
• Administer office procedures; assess existing procedures; implement new procedures when necessary
• Design and implement communication strategy to staff and the student community on behalf of the French Language Centre
• Create content for the French Language Centre website
• Compile statistics and data on academic and administrative activities for inclusion in reports
• Act as back-up to the Student Affairs Coordinator during absences
• Process recruitments and appointments in Workday for Course Lecturers for FRPC course sections
• Maintain MCLIU priority pool for FRPC
• Act as a resource on issues related to MCLIU and liaise with the union, McGill Labour Relations and Faculty HR to resolve disputes related to collective agreement
• Hire Teaching Assistants, Lab Attendants and any other roles needed to support related course sections
• Directly supervise the Student Affairs Coordinator
• Organize and verify work, set goals and deadlines
• Monitor performance
• Approve vacation and monitor absences
• Act as back-up to the Administrative Manager during absences

Requirements

• Fluently bilingual in both French and English, providing primary support for the French Language Centre
• Demonstrated organizational skills and ability to multi-task
• Demonstrated ability to prioritize and to meet weekly and monthly deadlines
• Proven ability to compose correspondences and to proofread documents using appropriate spelling, grammar, punctuation, and formatting
• Ability to adapt to change and to foster a collaborative environment