Administrative Officer

About This Role

Being an Administrative Officer means supporting the daily operations of a refrigerated transport and logistics business in a varied, hands-on role. The work involves close collaboration with transport, warehouse, and management teams, and suits someone who thrives in a busy operational environment, values accuracy, and can manage competing priorities.

Responsibilities

• Manage day-to-day office administration, data entry, filing, and recordkeeping
• Process transport documentation, including consignment notes, delivery paperwork, and associated records
• Enter, maintain, and update information within transport management systems, including JAIX
• Manage pallet control administration, including recording pallet movements, processing pallet transfers, reconciling accounts, and following up discrepancies
• Liaise with drivers, customers, and internal teams regarding transport operations, deliveries, and general enquiries
• Respond to customer enquiries by telephone and email in a professional and timely manner
• Identify and resolve documentation discrepancies, including following up outstanding paperwork and information
• Assist with administrative records and documentation supporting HACCP, food safety, and compliance requirements
• Provide general administrative support to the transport, warehouse, and management teams, ensuring tasks are completed accurately and on time

Requirements

• Previous experience in an administration or customer service role
• Strong organisational skills and excellent attention to detail
• Confident written and verbal communication skills
• Proficiency in Microsoft Office and general business systems
• Ability to manage competing priorities and meet deadlines
• Strong problem-solving skills and a proactive approach to your work
• Reliable, professional attitude and the ability to work independently and as part of a team

Nice to have:

• Previous administration experience within the transport or logistics industry
• Experience using JAIX Transport Management System
• Experience with pallet control, including pallet transfers, account reconciliations, and managing pallet discrepancies
• Familiarity with transport documentation, consignment notes, freight movements, and day-to-day transport operations
• Knowledge or experience with HACCP, food safety requirements, and associated compliance documentation, particularly within transport, logistics, or food storage environments

Benefits

• Opportunity to develop knowledge of transport administration, logistics systems, and temperature-controlled freight operations