About This Role
Directing and controlling the administrative operations of a dialysis and diagnostic center is the core of this management role. The Administrative Manager ensures efficient office administration, regulatory compliance, facility management, personnel coordination, patient support services, and vendor management, while maintaining high standards of patient care and organizational excellence.
Responsibilities
- Manage office operations, including scheduling, supplies procurement, and maintenance of equipment and facilities
- Develop and implement administrative policies and procedures to ensure efficiency
- Monitor operational efficiency
- Manage office assets and equipment
- Ensure preventive maintenance of the facilities
- Oversee document management and record retention
- Monitor inventory of office and medical support supplies
- Coordinate logistics for meetings, trainings, and company events
- Supervise housekeeping, security, utilities, and maintenance services
- Supervise and support administrative staff, ensuring proper training and performance evaluations
- Facilitate communication between departments to promote teamwork and resolve issues
- Assist the HR in hiring interviews for administrative personnel (if needed)
- Recommend promotions and disciplinary actions to HR
- Approve leave requests
- Prepare performance evaluations in collaboration with HR
- Develop training plans in collaboration with HR
- Coach and mentor staff
- Ensure compliance with company policies
- Oversee patient registration, scheduling, and records management
- Ensure excellent customer service and address patient concerns promptly
- Monitor patient satisfaction
- Resolve escalated complaints
- Ensure confidentiality of patient information
- Ensure compliance with the "Data Privacy Act"
- Coordinate with dialysis nurses, nephrologists, billing, and Philhealth personnel
- Improve patient experience initiatives
- Monitor budgets, track expenses, and assist in financial planning
- Coordinate with the accounting department for payroll, billing, and reimbursements
- Prepare annual administrative budgets
- Monitor operational costs
- Approve administrative purchases within authority
- Review supplier quotations
- Monitor cost-saving initiatives
- Coordinate procurement activities
- Ensure proper liquidation of administrative expenses
- Ensure adherence to and compliance with DOH, PhilHealth, BFP, DOLE, etc.