Administrative Manager

About This Role

An Administrative Manager with strong leadership skills is sought to join a specialized oncology Day Hospital. This hands-on leadership position involves taking ownership of the day-to-day administration and operational performance within a complex healthcare environment. The role suits a leader who thrives in fast-paced healthcare settings, enjoys leading teams, and is motivated by making a genuine difference in the lives of people affected by cancer.

Responsibilities

• Lead the day-to-day operational performance of the administration and patient services function
• Provide leadership, coaching, and direction to the administration team, driving accountability and service excellence
• Optimize clinic flow, patient scheduling, and administrative processes to support an exceptional patient experience
• Act as the primary escalation point for patient, staff, and operational issues, ensuring timely and effective resolution
• Oversee billing, reconciliations, and financial administration processes to ensure accuracy and compliance
• Develop, implement, and maintain operational systems, policies, and procedures that support safe and efficient service delivery
• Support quality, compliance, and accreditation requirements through audits, documentation, and continuous improvement initiatives
• Coordinate onboarding, training, and competency requirements while ensuring ongoing compliance and credentialing standards

Requirements

• Previous experience in healthcare administration, practice management, clinic management, or hospital operations
• Proven leadership capability with experience managing and developing teams
• Highly organized, with the ability to manage competing priorities in a fast-paced healthcare environment
• Strong decision-making, problem-solving, and financial administration skills
• Exceptional communication skills and a proactive, accountable approach to delivering outstanding patient-centered service
• Understanding of healthcare governance, compliance, privacy, and quality standards, with experience in accredited healthcare settings

Highly Regarded:

• Experience within accredited healthcare services
• Exposure to quality and compliance frameworks within healthcare environments
• Experience supporting accreditation activities, audits, or continuous improvement programs

Benefits

• Be part of a specialized oncology service making a genuine impact in patients' lives
• Work within a collaborative multidisciplinary healthcare environment
• Partner with experienced operational and clinical leaders
• Take ownership of a role with genuine responsibility and influence