About This Role
This full-time, on-site position in Washington, DC, supports a property management team by coordinating tenant services. The role involves managing tenant needs, administrative tasks, and assisting with property-level accounting functions.
Responsibilities
- Answer management phones and assist with tenant needs
- Respond to inquiries by providing routine information and/or taking and delivering messages
- Prepare and distribute correspondence
- Process incoming and outgoing mail
- Assist with meeting, event and other scheduling and coordination
- Assist as requested with coordinating special events such as holiday events/parties, welcome lunches, book fairs, blood drives, food drives and other tenant and community events
- Assist with publication and distribution of tenant newsletter, maintenance of property website
- Maintain inventory of office supplies and property staff directory
- Maintain accurate and up to date tenant, team and vendor contact lists
- Maintain compliant certificates of insurance for tenants and vendors
- Manage Tenant Work Order system, ensuring timely completion in accordance with SOPs
- Coordinate tenant survey process, including annual action plan implementation
- Assist team with vendor coordination as requested or assigned
- Assist with preparing and administering service agreements
- Establish and maintain good record keeping and filing systems for tenant, vendor and property files
- Responsible for accounts payable, accounts receivable and reporting at the property level
- Process vendor invoices in a timely fashion, ensuring compliance with contracts and proper coding
- Track invoices to ensure vendors are submitting timely
- Prepare and distribute Tenant billings
- Provide management team with aged delinquency reports, follow up with tenants as needed and send delinquency letters as requested
- Assist with budget preparation as requested
Requirements
- High school diploma required, associate or bachelor’s degree preferred
- Previous commercial property management experience preferred
- Experience with MRI and Yardi software
- Previous experience in real estate accounting and familiarity with monthly accounting cycle, including an understanding of A/P, A/R, and commercial leases
- Possess professional demeanor and excellent interpersonal and customer service skills
- Have access to reliable transportation
- Computer literate and proficient in MS Word, Excel, PowerPoint, Outlook
- Excellent communication skills, both verbal and written