About the role
JOB ROLES AND RESPONSIBILITIES
• Receive letters and other documents and disseminate them to the concerned sections/departments.
• Process and release construction clearances requested by contractors.
• Prepare and issue welcome kits to new customers and prepare Customer Contracts for notarization.
• Receive letters/documents for water service connection applications, reconnection, disconnection, and other related customer requests.
• Maintain and update customer master files and other information in the system (CRM/SAP).
• Prepare invoices and perform related tasks using SAP.
• Process account closures and refunds of deposits in SAP and other related system applications.
• Maintain an organized central filing system for all customers, ensuring data is readily available as needed.
• Manage and organize all Business Operations documents and files.
• Coordinate with the Business Operations team and, when needed, with other departments to ensure all documents are accounted for and stored in the appropriate location or filing folders.
• Prepare Customer Tickets, Service Requests (SR), and Job Orders (JO) via CRM.
• Receive incoming calls through the CWC hotline when needed, document customer concerns, and immediately relay them to the concerned CWC department or individual.
• Perform other related tasks essential to the team’s operations.
JOB QUALIFICATIONS
• Graduate of at least a 2-year course or a Bachelor's degree holder in any related course.
• Customer service experience is an advantage.
• Knowledgeable in basic MS Office applications and able to quickly learn related system applications.
• Excellent communication skills.
• Organized and able to manage time and tasks effectively.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Asticom Technology Inc was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.