About the role
Advertising Summary Unit: School Of Medicine MBU
Department: Surgery
Duties & Responsibilities Customer Service
- Serve as the primary point of contact by answering the CTCCE main telephone line in a professional, courteous, and timely manner
- Monitor and respond to the CTCCE general email account
- Provide accurate information regarding:
- Course registration procedures
- Course schedules and availability
- General program information
- Office hours and department services
- Frequently asked student questions
- Route telephone calls and email correspondence to the appropriate staff member when issues cannot be resolved at the front-line level
- Maintain a positive, service-oriented experience for students, healthcare professionals, and community partners
Administrative Support
- Assist with general office operations and administrative tasks
- Perform data entry and maintain accurate departmental records
- Prepare, print, assemble, and distribute course materials, manuals, certificates, and other educational documents
- Assist with copying, scanning, filing, mailing, and document organization
- Support course preparation and administrative logistics as assigned
- Assist with inventory and organization of office supplies and educational materials
- Perform other routine administrative duties to support CTCCE operations
Communication and Teamwork
- Participate in CTCCE staff meetings when work schedule permits
- Communicate professionally with faculty, staff, students, and external partners
- Maintain confidentiality of student and departmental information in accordance with university and departmental policies
- Escalate complex customer service issues to the appropriate staff member in a timely manner
Other Duties
- This position description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications
- Responsibilities may be modified to meet the operational needs of the CTCCE
Minimum Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Excellent interpersonal and customer service skills
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
- Ability to work independently while exercising sound judgment regarding when to refer questions to other staff members
- Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU
Preferred Qualifications
- Experience using registration or learning management systems
- Experience and/or familiarity with Virginia EMS education requirements
- Familiarity with the VCU Center for Trauma and Critical Care Education educational portfolio
- Previous experience in an administrative, customer service, reception, or office support role
Salary Range: $17.00 - $23.00
FLSA Exemption Status: Non-Exempt
Hours per Week: 29
Flexible Work Arrangement: Hybrid
Contact Information Contact Name: Mary Waite
Contact Email: Mary.Waite@vcuhealth.org
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