Administration Assistant (Higher Education)

About This Role

An Administration Assistant in Higher Education provides high-quality administrative support to the Higher Education (HE) team and a diverse cohort of domestic and international students. This fast-paced role suits a professional with initiative and excellent communication skills, dedicated to providing an exceptional student experience in compliance with institutional policies and sector regulatory requirements.

Responsibilities

• Respond to student enquiries related to enrolments, unit selection, fees, study progress, and academic calendars within 48 hours
• Issue letters of offer, process online acceptances, and liaise with the Admissions team to ensure accurate documentation
• Process student requests for deferral, withdrawal (unit or course), and study plan adjustments in line with institutional policies
• Maintain accurate and up-to-date student records in the Student Management System (SMS) and Learning Management System (LMS), ensuring compliance and data integrity
• Enrol students and update study plans in accordance with progression rules and timelines
• Assist with tutorial scheduling in collaboration with academic staff and address timetable queries
• Assist with the preparation and processing of examination materials, including invigilation, exam packs, attendance sheets, and IRIS invigilation reviews
• Support Learning Support Officers (LSOs) during peak times by helping manage attendance records and providing classroom set-up for early morning sessions
• Process unofficial transcript requests and provide timely responses to student documentation enquiries
• Prepare and distribute orientation materials for on-campus students each intake period
• Assist with graduation eligibility checks and prepare completion letters and graduation documentation
• Monitor outstanding tuition fees and work with the Finance team to follow up on unpaid accounts
• Assist with resolving enrolment and payment discrepancies within agreed timelines
• Provide reception coverage and welcome students and visitors to the Perth campus
• Respond to general inquiries and manage front-desk operations as needed
• Oversee the upkeep of the student services kitchen area to ensure cleanliness and functionality
• Coordinate outbound post and courier services on behalf of the academic team
• Monitor shared inboxes and action incoming student enquiries promptly
• Maintain efficient and professional communication with students and internal stakeholders to ensure timely resolution of issues
• Provide general admin support to the Higher Education team including data entry, scanning, and document filing (e.g., marked assessments)
• Support adherence to administrative workflows and contribute to maintaining consistency across documentation and procedures