About the role
Activities Representative –
Position Overview
The Activities Representative plays a key role in delivering exceptional guest experiences through the planning, coordination, and execution of on-site activities and events. This position requires a high level of energy, adaptability, and guest engagement, as Associates are responsible for creating a fun, safe, and welcoming environment for all guests and owners.
Key Responsibilities
- Facilitate and host both revenue-generating and non-revenue activities and events.
- Actively engage and socialize with guests throughout the property to enhance their experience.
- Serve as a reliable source of information and assistance for guests and owners.
- Ensure all activities are conducted in a safe, positive, and professional manner.
- Maintain compliance with company uniform and grooming standards at all times.
- Develop strong public speaking, microphone, and crowd management skills.
- Assist in promoting activities and encouraging guest participation across events.
Qualifications & Skills
- Energetic, enthusiastic, and guest-focused attitude.
- Strong interpersonal skills with the ability to connect with diverse age groups.
- Demonstrated commitment to delivering exceptional guest service.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong problem-solving and improvisational skills.
- Professional appearance and demeanor.
- Ability to work both independently and collaboratively as part of a team.
- Flexibility to adapt to changing situations and operational needs.
Professional Standards & Expectations
- Maintain a positive and professional attitude at all times.
- Remain in full uniform with visible name tag throughout the entire shift.
- Arrive prepared and complete event setup at least 15 minutes prior to each activity.
- Keep workstations clean, organized, and presentable.
- Complete assigned tasks accurately and in a timely manner.
- Limit personal phone use while in guest-facing areas.
- Maintain respectful and professional communication with all team members and leadership.
- Adhere to company policies regarding breaks, conduct, and workplace behavior.
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