Accounts Receivable Specialist (B2B Collections) | US Client Experience Required
Teleperformance
About the role
Collection Associate – B2B Accounts Receivable
Role Summary
Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.
Key Responsibilities
- Relevant experience in Accounts Receivable, US B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
- Manage assigned customer portfolios and aging buckets to achieve collection targets.
- Conduct collections through calls and emails and follow-up on payment commitments.
- Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
- Maintain accurate collection notes, customer correspondence and account status.
- Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
- Escalate critical accounts and disputes as per defined governance processes.
- Meet productivity, quality and SLA requirements while ensuring a positive customer experience.
Required Skills
· Strong experience in US B2B collections, account reconciliations, dispute handling and customer communication.
· Good understanding of AR aging, dunning processes and promise-to-pay management.
· Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
· Strong analytical skills, attention to detail and proficiency in MS office required.
Experience: 2–5 years
Industry: US B2B / SaaS / Technology / Shared Services
Education: Bachelor's degree (Commerce / Finance / Accounting)
Language: English
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