About the role
We are seeking a detail-oriented, analytical Accounts Receivable Representative with a strong background in medical billing and collections. In this role, you will be responsible for managing past-due accounts, researching payment discrepancies, resolving claim denials, and collaborating with payers to optimize cash flow. This opportunity offers a flexible hybrid work model and a structured schedule with zero weekend or on-call duties.
Location: Onsite / Remote Hybrid (First 2 weeks 100% onsite for training; then 2 days in office / 3 days work-from-home, employee's choice)
Position Type: Full-Time Contract (Sept 8 – Dec 6 with strong potential for extension or permanent conversion)
Schedule: Monday – Friday, 8:00 AM – 4:30 PM (No weekends or on-call requirements)
Key Responsibilities
- Billing & Collections Management: Generate invoices, post payments, process claim denials, and manage past-due balances while maintaining positive payer relationships.
- Account Reconciliation: Analyze aging reports, identify unapplied payments, investigate short-pays/chargebacks, and resolve rate discrepancies between contractual agreements and actual payments.
- Claims Research & Resolution: Investigate complex insurance denials, review Explanation of Benefits (EOBs), and navigate single-case agreements or letters of agreement to secure proper reimbursement.
- Customer & Payer Communication: Deliver professional customer service via phone, email, and chat to resolve patient, provider, or payer inquiries efficiently
Qualifications & Core Capabilities
- Required Experience: Proven hands-on experience in medical billing, healthcare collections, insurance claim denial management, and EOB processing.
- Technical Proficiency:
- Intermediate to advanced Microsoft Excel skills (vLOOKUPs, Pivot Tables) alongside Teams and Outlook.
- Experience with EHR/EMR platforms and clearinghouses (e.g., WellSky, Waystar, InstaMed, Availity).
- Industry Knowledge: Deep understanding of AR aging reports, general accounting principles (debits/credits), and insurance contracting language. Home Health billing experience is a major plus.
- Key Attributes: Excellent problem-solving capabilities, strong negotiation skills, meticulous attention to account notation, and a high degree of integrity when handling sensitive financial data.
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