Accounts Receivable & Customer Care Specialist

About This Role

This dual-focused role supports the finance and administrative operations of the company, with a primary focus on maintaining the Accounts Receivable (AR) lifecycle. The specialist also provides essential customer care and administrative support within the Field Routes Data Program. This full-time career opportunity is for a dependable, detail-oriented, high-energy individual who thrives in a fast-paced environment.

Responsibilities

• Generate and distribute accurate invoices to clients in a timely manner
• Address customer invoicing or billing disputes to resolution, aiming for first-call resolution
• Receive, process, and post payments (checks, credit cards, ACH, and wire transfers)
• Handle routine account maintenance and updates
• Monitor accounts for delayed payments
• Contact clients regarding overdue balances
• Negotiate payment arrangements professionally
• Reconcile the accounts receivable to ensure all financial transactions are accurately accounted for and properly posted
• Generate aging reports and financial summaries for management on a regular basis
• Field incoming calls, emails, texts, and other communications with an upbeat attitude
• Monitor, update, and maintain customer information and call dispositions through the Field Routes Data Program
• Meticulously document all client dealings on account notes
• Assist other departments as needed
• Maintain task trackers
• Perform general administrative support tasks assigned by leadership

Requirements

• Minimum of 2 to 3 years of direct experience in collections, accounts receivable, bookkeeping, or general accounting
• High school diploma required
• Proficiency and experience with Field Routes is a major advantage
• Exceptional written and verbal communication skills
• High professionalism
• Strong negotiation abilities
• Natural ability to deliver service with "Aloha"
• Superior attention to detail
• Strong time-management skills
• Reliable attendance and punctuality
• Valid Hawaii/US Driver’s License with a clean driving record is mandatory
• Must be able to pass a comprehensive background check and drug test (100% Drug-Free Workplace)
• Possesses strong verbal skills, follows instructions seamlessly, and engages customers with warmth, authenticity, and the true spirit of "Aloha"

Nice to have:

• Background, certification, or extended experience in High Volume Collections, Accounting, Finance, or Business Administration

Benefits