About the role
Description:
Duration -12 Months
Monday-Friday 8-5
The Operations Clerk II will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently.
Role Definition and Key Responsibilities:
• Create and maintain safe working environment and culture within the organization
• Ability to create orders for quoted jobs or installation with multiple process in SAP of
limited complexity but with unique job requirements
• Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations
• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction
• Review, analyze, and cleanse data
• Actioning resolution for customer orders when purchase orders are flagged for non-
compliance
• Able to perform non-routine tasks related to customer issues and resolution
• Resolves issues from 3rd party processer of customers’ orders of limited complexity
Travel Requirements:
• ? 5%
Education & Experience Requirements:
• High school diploma or equivalent plus 3 years of applicable work experience or
Bachelor’s degree with demonstrated capability in comparable work
Skill Requirements:
• Analytical mindset with strong problem-solving abilities
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines
• Intra-departmental communication for purpose of alignment/information
sharing/guidance/leadership
• Able to execute tasks with high levels of autonomy; limited guidance required for
complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong
organization skills
• Understanding of general business concepts
• Exceptional communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)
• ERP experience required
• Strong understanding of typical IT business tools; adapt at learning new programs
quickly
• Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM)
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Questions, answered
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