About This Role
Managing non-portal debtor accounts is the primary focus of the Accounts Receivable Collection Officer, ensuring timely collection of outstanding invoices and maintaining accurate customer payment records. This role aims to maximize cash flow, minimize overdue debts, and foster effective communication with clients and internal staff to resolve payment issues and ensure thorough account reconciliation. The position also involves regularly updating system records and maintaining debtor comments within the ERP system to ensure data accuracy and transparency across the finance team.
Responsibilities
- Monitor debtor aging and follow up on overdue accounts via phone, email, and statement
- Ensure timely collection of outstanding invoices in line with company credit terms
- Maintain a consistent follow-up schedule for long-overdue accounts
- Liaise with clients or internal staff to resolve billing disputes, short payments, and credit note queries
- Maintain accurate and current records of all communications and collection activities in the ERP system
- Escalate unresolved or complex collection issues to the Collection team leader
- Reconcile customer accounts and payment allocations to ensure data accuracy
- Maintain clear and up-to-date communication logs and collection records
- Prepare and distribute monthly client statements
- Collaborate with the Accounts Receivable billing and project team to ensure invoice accuracy
- Coordinate with internal staff to resolve invoicing issues (e.g., missing purchase order, client disputes, pending approval)
- Provide regular updates to the team leader on collection progress
- Assist where required with any other duties reasonably required by your manager to help fulfill the company’s Purpose and Values
Requirements
- Fast and accurate data entry
- Excellent computer literacy
- Intermediate MS Office (Outlook, Word, Excel)
- 2 years of Accounts Receivable experience, preferably in a medium-to-large organization
- Attention to detail with good listening skills
- Excellent written and verbal communication
- Self-motivated and proactive with a good work ethic
- Diplomatic, reliable, and trustworthy
- Ability to work unsupervised and as part of a team
- Diligence to apply to a task and meet deadlines
- Flexibility in approach with a “can do” attitude
- Customer focus to deliver solutions
Nice to have:
- Degree or Diploma in Business Administration, Finance, or Accounting
Important Details
- Team: The Finance team is collaborative, high performing, and supportive, valuing open communication, continuous improvement, and shared accountability. The Accounts Receivable collection team works closely with the Billing team and project team leader to ensure accuracy and efficiency across all financial processes. Team members are encouraged to contribute ideas and take ownership of outcomes. The team reflects a culturally diverse workforce, with staff from a wide range of backgrounds bringing unique experience to the workplace. Many accounts team members have been with the company for a long period, contributing to stability, shared knowledge, and commitment to continuous improvement.
About the Company
We are an award-winning global outsourcer providing contact center and back office services on behalf of global clients.
