Accounts Receivable Associate (Collections)

Job Description Job Purpose Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Associate.

Responsibilities

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
• Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts within the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.

Knowledge And Experience

• Associate or Bachelor's degree in Accounting or business-related field.
• 2+ years of work experience in similar role and must be self-driven and hardworking individual.
• Ability to work in a fast paced environment and have the flexibility to handle various job assignments.
• Strong customer service and communication skills are required.
• Candidates must be detail oriented and possess strong organizational, verbal, and written skills.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Oracle system experience and strong excel skills are a plus.