Accounts Receivable

About This Role

An entry-level Accounts Receivable position is responsible for providing administrative and support functions for the department. This includes assisting with outstanding balance collection to meet daily, weekly, and monthly targets, and responding to inquiries via phone or email. The role also involves partnering with community managers on various issues and reviewing files for proper documentation and compliance.

Responsibilities

• Respond promptly to client inquiries according to urgency and submission date, properly recording details of actions taken
• Provide Receivables service desk support by receiving and processing move-out files, general questions, responding to user requests and questions, researching and correcting system problems, and following up with end users to ensure satisfactory resolution of systems-related issues
• Prepare documents, letters, and other communication materials for internal and external distribution; type and spellcheck documents, comply with statutory notice periods and any relevant document retention policies
• Complete projects, tasks, assignments, and other work unique to the department; follow departmental policies and procedures, and meet standards, metrics, and other benchmarks used within the department for evaluating performance and results
• Communicate and coordinate with internal departments, including organization of and participation in weekly departmental meetings
• Audit files/statements received for accuracy, completeness, and compliance with all applicable contract terms and federal/state laws; request additional or missing information from Community Managers and associates; make any necessary revisions
• Be heavily involved with data entry into internal systems for all files and supporting documentation received, ensuring accuracy of information