About the role
Strengthen Accounts and Billing Across Australia's POS Technology Industry
Accuracy is the currency behind seamless POS technology operations. As an Accounts & General Administrator, you'll keep billing, subscriptions, customer records, and financial administration running smoothly across Australia's hospitality and retail technology industry. Expand your international business expertise and take your global career to the next level without leaving the Philippines.
Job Overview
- Employment Type: Full-time
- Shift: Day Shift, Weekends Off
- Work Setup: Hybrid, Makati
- Salary: PHP 30,000
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Experience & Administrative Skills
- At least 2 years of relevant experience in accounts administration, general administration, billing, or a related role
- Strong attention to detail and accuracy
- Strong organizational and time-management skills
- Strong administrative and record-keeping capabilities
- Ability to prioritize multiple administrative tasks effectively
- Strong sense of ownership and accountability
Systems & Data Management
- Proficiency in accounting, CRM, billing, and business systems
- Proficiency in Microsoft Office or Google Workspace, particularly spreadsheets
- Ability to identify and investigate discrepancies
- Ability to maintain accurate records and business data across multiple systems
Communication & Collaboration
- Strong written and verbal communication skills
- Ability to collaborate effectively across Accounts, Sales, Support, Operations, and Management
Your Daily Tasks
Accounts & Billing Administration
- Prepare and send customer invoices accurately and on time.
- Process and manage scheduled direct debits.
- Monitor failed or outstanding direct debits and follow up or escalate as required.
- Assist with basic account reconciliations and investigate billing discrepancies.
- Coordinate with the Accounts team to resolve outstanding or incorrect billing information.
Cancellations & Account Changes
- Process approved customer and venue cancellations across all required systems.
- Ensure cancellations are accurately reflected across billing, CRM, and operational systems to prevent continued or incorrect billing.
- Process subscription upgrades, downgrades, additions, and cancellations.
- Maintain accurate records and documentation for all account changes.
New Venues & Subscriptions
- Ensure new venues are correctly established for billing.
- Verify that subscriptions, recurring fees, and billing information are set up accurately.
- Review active venues and identify those without an active subscription.
- Coordinate with relevant teams to resolve missing or incorrect subscription information.
Weekly Accounts Reporting
- Prepare and provide a weekly Accounts report covering new venues, new subscriptions, venues with missing or inactive subscriptions, processed cancellations, failed or outstanding direct debits, and billing or account discrepancies requiring further action.
General Administration
- Provide general administrative support to Accounts, Operations, Sales, Support, and Management as required.
- Maintain and update internal records, spreadsheets, trackers, and databases.
- Complete data entry and general system administration tasks.
- Organize and maintain business documents and electronic records.
- Prepare basic reports and administrative documentation as required.
- Coordinate internal activities and follow-ups across departments.
- Monitor shared administrative tasks and follow up on outstanding actions.
- Prepare, file, and maintain business documents and records.
- Support onboarding and offboarding administration as required.
- Complete other reasonable administrative duties assigned by Management.
Data Accuracy & Compliance
- Maintain accurate information across relevant accounting, CRM, and operational systems.
- Conduct regular checks to identify missing, incomplete, or inconsistent records.
- Maintain clear documentation and audit trails for billing changes, cancellations, and account updates.
- Handle customer and company information confidentially and in accordance with internal procedures.
About the Client
Fedelta POS is an Australian point-of-sale and business technology provider supporting hospitality and retail businesses with innovative, scalable solutions. Since 2003, they have expanded their technology across 18+ countries, serving independent venues and large enterprises. Their platform brings together point-of-sale, payments, inventory management, customer loyalty, business intelligence, back-office tools, and integrations, helping restaurants, cafés, pubs, retailers, and multi-site operators streamline operations, enhance customer experiences, and make smarter business decisions.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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