Account Support Executive, Deal Desk

Join a Global Leader in Digital Solutions

Are you passionate about supporting high-impact commercial activities in a global, fast-paced environment?

Do you thrive at the intersection of client engagement, operations, and cross-functional collaboration?

About the Role

As an Account Support Executive, you will play a critical role in enabling the success of our commercial team by supporting the end-to-end deal lifecycle within a defined sales territory.

You will act as a key connector between Sales, Operations, Finance, and Legal, ensuring deals progress smoothly, compliantly, and on time. This role requires strong attention to detail, problem-solving ability, and confidence working with both internal stakeholders and customers.

You will support the execution of strategic and complex deals, balancing rigorous compliance requirements with evolving client needs—helping drive operational excellence and an exceptional customer experience.

About the Team

Our Research Intelligence team delivers data-driven insights that help research leaders make informed decisions and improve outcomes.

We provide advanced analytics tools and high-quality data, enabling our customers to answer complex questions and drive strategic impact through evidence-based insights.

Key Responsibilities

• Deal Execution & Monitoring: Track new and renewal deals, ensuring timely progression and alignment with internal milestones

• Process & Dashboard Management: Monitor procurement, invoicing, and key processes (POs, access extensions, documentation aging, etc.)

• Delinquency Resolution: Partner with internal teams to resolve account-related issues and outstanding payments

• Customer Communication: Engage with customers on renewals, contract discussions, and deal-related matters

• Contract Support: Assist with contract preparation, review, and redlining for new and renewal business

• Cross-Functional Coordination: Collaborate with Sales, Finance, Legal, and Operations to structure and execute complex deals

• Compliance & Governance: Ensure adherence to internal policies, pricing guidelines, and approval processes

• Problem Solving & Advisory: Provide guidance on policies and processes to support effective decision-making

• Process Improvement: Identify opportunities to streamline workflows and improve operational efficiency

• Reporting & Documentation: Maintain accurate records and provide insights to support business decisions

Requirements

• Bachelor’s degree in Business Administration or equivalent experience

• 3+ years of experience in sales operations, account support, or a similar role

• Fluency in Japanese (native level) and English (business level)

• Strong understanding of deal structuring, pricing, and contract workflows

• Excellent analytical skills with high attention to detail

• Ability to work across cross-functional teams and manage multiple priorities

• Strong communication and stakeholder management skills

• Experience working with contracts and documentation (including redlining)

• Proficiency with tools such as Salesforce, Excel, and Outlook

• Ability to work independently while contributing to a collaborative team

Nice to Have

• Experience in a global or regional sales support environment

• Knowledge of procurement, invoicing, and PO processes - especially Deal Desk

• Familiarity with legal and commercial contract terms

Work in a Way That Works for You

We are committed to supporting your wellbeing and long-term success through:

• Flexible working arrangements

• Work-life balance initiatives

• Parental leave and wellbeing programs

About the Business

As a global leader in information and analytics, we empower researchers and healthcare professionals to advance science and improve outcomes.

At Elsevier, we combine trusted content, rich datasets, and advanced analytics to support innovation across research, education, and healthcare—contributing to a more sustainable and impactful future.