About This Role
Leading daily security operations and ensuring the safety of people and places are the core functions of this Account Manager role. You will guide, develop, and motivate a team of security officers and supervisors to deliver exceptional service, making a real impact and creating a safer environment.
Responsibilities
- Manage scheduling by leveraging AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
- Lead and develop security teams by hiring, coaching, and managing security officers and supervisors while overseeing payroll, performance, and employee relations
- Enhance client relationships by serving as the primary point of contact for clients, ensuring high-quality service that protects people and property
- Handle security incidents and emergencies by responding to escalated issues professionally, coordinating with clients and internal teams
- Direct compliance and security operational excellence by overseeing training, safety, and site operational standards, as well as managing inventory (uniforms, equipment, and other essential supplies)
Requirements
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
Nice to have:
- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military, and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
