About This Role
Owning a portfolio of client accounts in performance marketing is the core of this role, where you will set account strategy, guide success plans tied to business KPIs, and drive growth opportunities. The position suits a candidate who excels in client communication and can lead cross-functional specialists toward clear priorities and outcomes.
Responsibilities
- Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
- Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
- Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
- Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
- Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.
Requirements
- 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
- Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
- Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
- Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
- Proven track record of improving client retention or growing accounts, with concrete examples (required).
- Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
- Availability to work with consistent overlap with US business hours (required).
- Background managing SEO-driven accounts or hands-on SEO experience (advantage).
- Experience working with US or international clients (advantage).
Benefits
- Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
- Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
- A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
- High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
- Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
