About the role
Job Description Account Manager (Non-IT Staffing)
Position: Account Manager – Non-IT Staffing
Employment Type: Full-time
Notice Period: Immediate Joiners Preferred (0–15 Days)
About the Role
We are looking for an experienced Account Manager – Non-IT Staffing to manage key client accounts, drive delivery, and ensure seamless hiring across BPM/BPO domains. The ideal candidate should have strong expertise in BPM/BPO hiring, client relationship management, stakeholder management, and end-to-end delivery within the staffing industry.
Key Responsibilities
- Manage and grow client accounts for Non-IT staffing requirements.
- Act as the primary point of contact for clients and ensure high service quality.
- Lead end-to-end recruitment delivery for BPM/BPO hiring mandates.
- Coordinate with internal recruitment teams to ensure timely closures.
- Understand client requirements and provide effective hiring solutions.
- Conduct regular client governance meetings and provide hiring updates.
- Monitor SLAs, hiring metrics, TAT, and quality of delivery.
- Build strong relationships with hiring managers and stakeholders.
- Resolve client escalations and ensure customer satisfaction.
- Support business growth by identifying opportunities within existing accounts.
Required Skills & Experience
- 4–8 years of experience in Non-IT Staffing.
- Hands-on experience in BPM/BPO hiring is mandatory.
- Strong experience in Account Management and Client Handling.
- Proven expertise in end-to-end recruitment and delivery management.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple client accounts and hiring priorities.
- Strong understanding of staffing KPIs, SLAs, and recruitment metrics.
Preferred Candidate Profile
- Immediate joiners (0–15 days) will be preferred.
- Experience working with staffing/consulting organizations is mandatory.
- Strong negotiation, coordination, and relationship management skills.
- Ability to work in a fast-paced, target-driven environment.
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