Account Manager - Fulfillment

About This Role

Managing the customer experience for fulfillment clients is the core of this Account Manager role, acting as a liaison between customers, business development, technology solutions, and production teams. You will handle projects from order receipt through final shipment, troubleshooting and monitoring progress to ensure customer and company expectations are met. This position suits a candidate who can build long-term relationships and advocate for successful project completion.

Responsibilities

• Manage fulfillment clients (B2B, B2C, E-commerce), including daily orders, inventory, freight, and distribution channels
• Manage setup and communication of instructions for kitting and assembly projects to the Production team
• Coordinate with other departments including printing, promotional, and technology to manage the entire customer experience
• Quote, job cost, and generate invoices as each job is completed
• Effectively prioritize and execute tasks in a fast-paced environment
• Coordinate and track the progress of projects to ensure deadlines are met
• Work directly with both internal and external customers to achieve project deadlines, standards, and requirements
• Optimize customer experience by uncovering opportunities and leads, understanding client needs, and ensuring professional communications
• Provide cross-functional leadership and communication by partnering with leadership, internal support, manufacturing, and cross-functional partners to optimize the customer experience

Requirements

• 2+ years of customer service experience or similar role
• Experience in marketing, retail, and technology is beneficial
• Well-developed planning, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Strong leadership, teambuilding, and motivational skills
• Proficient with Word, Excel, and G-suite
• Able to learn, understand, and apply new technologies
• Teamwork and success in working collaboratively across corporate staff, partners, and sales team
• Adhere to company policies with professional and ethical behavior
• Comply with Point B Solutions’ SOC2, HIPAA, and all privacy policies as outlined in yearly training program
• Analytical, strategic, takes initiative to solve problems
• Assess and manage projects from concept to completion
• Customer focused and able to optimize the customer experience during every interaction
• Two- or Four-year college degree in Business or related field

Benefits

• Health/Dental insurance
• 401(k)
• Quarterly profit sharing