About This Role
An Account Manager builds and maintains strong client relationships, serving as the primary contact for day-to-day communication and ensuring projects run smoothly. This role involves coordinating with internal specialists and managing a portfolio of 20–30 accounts. It is ideal for someone proactive, organized, and eager to learn in a fast-growing digital marketing agency.
Responsibilities
- Build and maintain strong client relationships through regular check-ins, timely responses, and proactive communication
- Serve as the primary point of contact for routine client questions, requests, and updates
- Coordinate with internal specialists, including SEO, development, and paid media team members, to keep client tasks moving forward
- Track outstanding requests, follow up on deliverables, and make sure nothing falls through the cracks
- Reach out to clients regularly, identify potential concerns, and ensure they feel informed and supported
- Handle routine issues independently, make sound decisions, and know when to involve the founder or relevant team members
- Keep client communication, tasks, and priorities organized using tools such as GoHighLevel and ClickUp
- Learn the agency’s services, workflows, and client needs to become increasingly confident in managing accounts independently
Requirements
- Around 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role
- Strong written and spoken English communication skills
- Excellent organizational skills and the ability to manage multiple clients and priorities
- A proactive mindset
- Reliable follow-through and attention to detail
- Confidence handling client requests, solving problems, and making decisions independently
- A client-first approach and the ability to build positive, lasting relationships
- Adaptability and a willingness to learn in a growing, evolving environment
Nice to have:
- Experience working at a digital marketing agency
- Familiarity with Local SEO, website development, paid media, or AI-powered marketing solutions
- Experience with GoHighLevel, ClickUp, or similar CRM and project management tools
Benefits
- Make a direct impact on client satisfaction and retention
- Work closely with the founder and a small, hands-on team
- Gain exposure to SEO, web development, paid media, CRM systems, and AI-powered marketing
- Opportunity to shape how client relationships and day-to-day account management are handled
- Grow alongside a business that values initiative, adaptability, and continuous improvement
