Account Manager

About This Role

This Account Manager role at Glovo focuses on revolutionizing the shopping experience by advancing commercial activities and driving partner growth. It involves building strong relationships with partners, analyzing performance, and executing plans to increase their business through various marketing and sales strategies.

Responsibilities

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)
• Evaluate, follow up and build reports of your portfolio and KPIs periodically
• Take actions to reach your goals and company OKRs
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling)
• Ensure that Glovo has the best content by signing preferred partnerships with partners
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Improve Glovo’s revenue through commission renegotiation and selling assets
• Understand, build action plans and follow up on churned and inactive partners
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements

• Significant experience (2+ years) in high-performance account management or Business Consultancy
• Academic background in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus
• Comfortable working in a high growth and high-performance start-up with a fast pace
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Excellent communication skills in English and Romanian
• Strong Commercial skills and passion for successful negotiations
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• An empathetic, inclusive and curious attitude

Benefits

• An enticing equity plan
• Top-notch private health insurance
• Monthly Glovo credit
• Extra time off
• Freedom to work from home two days a week
• Opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave
• Office-based nursery