Account Manager

About This Role

Managing rental accounts is the core of this dynamic role, which involves delivering exceptional customer service, selling new products, driving account performance, and conducting early-stage collections. This position supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills

Benefits

• Rapid growth and advancement opportunities
• Weekly pay
• Paid time off
• Medical, dental, vision, life & disability insurance
• Industry leading 401(k) with company match
• Flexible Spending & Health Savings Accounts
• Supplemental and voluntary insurance options

Important Details

• Schedule: Full-time, Monday–Saturday; Sundays off plus one weekday off
• Physically active role requiring lifting, bending, and standing

About the Company

99% of Rent-A-Center's Store Managers, District Managers, and Regional Vice Presidents were promoted from within and started in the Account Manager position.