An Account Manager leads the service experience for clients, supporting and implementing risk management and insurance program strategies. This role involves program administration, marketing, placement, and carrier management, working closely with the Account Executive and guiding the Account Analyst to meet client needs. The Account Manager acts as a trusted advisor, providing innovative solutions and industry best deliverables through technical knowledge.
Responsibilities
Serve as the key contact for client's service-related issues, confirming coverage and answering policy-specific questions
Provide counsel and direction when a loss occurs, interpreting policy information accurately for the client
Discuss business changes impacting coverage due to acquisitions or divestitures
Review client contracts and provide guidance on insurance requirements or coverages needed for contractual obligations
Conduct open items meetings for ongoing service requests
Prepare and gather information for client strategic plans, including exposures, loss runs, and carrier data
Analyze gathered information and make recommendations based on level and skillset
Coordinate communications for presentations and meetings for the Account team
Present portions of the renewal supported during marketing
Conduct annual commissions reconciliations and updates with Account Analyst support, communicating to the Account Executive
Execute defined marketing strategy, typically for less complex lines of coverage
Identify and analyze client exposures
Interpret and evaluate policy terms to ensure adequate coverage for client's identified exposure
Distribute RFP requests to vendors
Review results, conduct preliminary negotiations and market narrowing
Provide recommendations to Account Executive and producer, and prepare renewal presentation for client meetings
Work closely with the Risk Management team on final projections and peer-reviewed financials
Project manage renewal implementation, working with carriers and clients to update coverage changes
Confirm coverages are correctly placed and carriers and clients are ready for the new policy year, performing second checks on policies
Project manage new client onboarding using standard checklists and tools
Document communications strategy and enroll clients in standard delivered programs or client add-ons
Oversee Account Analyst activities to ensure administrative setup for successful client management is completed
Manage client financial reporting and claims analysis, including providing data to the client
Work closely with the financial analytics team as appropriate
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Effectively manage time and resources to ensure work is completed efficiently, prioritizing, preparing, scheduling, leveraging resources, and staying focused
Accomplish tasks by considering all areas involved, showing concern for all aspects of the job, accurately checking processes and tasks, and being watchful over a period of time
Meet and exceed customer expectations while cultivating relationships that secure commitment and trust
Identify networking opportunities, reach out to expand contacts, leverage network contacts, and maintain network relationships
Work cooperatively with others to help a team or work group achieve its goals, contributing to goal accomplishment, asking for help and encouraging involvement, informing others on the team, and modeling commitment
Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
Choose the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
Take action that is consistent with available facts and constraints and optimizes probable consequences
Requirements
3+ years of experience in client services for property and casualty, including servicing and placement
Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
Intermediate understanding of P&C coverage lines in multiple product lines
Intermediate knowledge of different risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral) with strong knowledge in the guaranteed cost market
Relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
Basic negotiation skills related to marketing and placement of insurance products
A strong working knowledge of the changing vendor landscape, including new entrants into the marketplace and cutting-edge products and solutions
Knowledge of federal and state legislation and legal issues related to the insurance industry
Ability to compile, analyze and interpret financial information to facilitate decision making
Full proficiency in the use of Microsoft Word, Excel, and PowerPoint
Basic presentation skills
Effectively use generative AI tools for research, analysis, communication, and workflow optimization
Validate AI-generated outputs for accuracy and appropriateness
Apply sound judgment regarding data privacy, security, and regulatory requirements
Identify opportunities to improve team effectiveness through responsible use of AI
About the Company
Lockton is the largest privately held independent insurance brokerage in the world, founded in 1966. It has over 13,100 Associates doing business in over 155 countries. Lockton recently surpassed $3 billion in revenue after 57 years in business, with $1 billion of that growth occurring in the past 24 months. The company has been selected as a US Best Managed Company for three consecutive years.
